Privacy Policy for Payment App

At Payment App, we are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy explains how we collect, use, and store your information.

Data We Collect

We collect personal data necessary to provide our merchant services. This includes identity data such as your name, business name, and contact details. We also collect financial information, including bank account details and transaction history. Additionally, we may collect technical data such as your IP address and device information to improve our services and security.

How We Use Your Data

We use your information to process payments, manage your merchant account, verify your identity for anti-money laundering compliance, and provide customer support. We may also use your data to communicate service updates or to fulfill legal obligations required by UK regulators.

Legal Basis for Processing

We process your data based on several legal grounds. Primarily, this is to perform our contract with you. We also process data where it is necessary for compliance with our legal obligations, such as financial record keeping. In some instances, we rely on our legitimate business interests to improve our services, provided your rights do not override those interests.

Data Retention

We do not store your data for longer than is necessary. We retain your personal information for the following durations: [state your retention period here, for example typically 7 years for accounting and legal purposes] for transaction records, [state your retention period here, for example for the duration of the contract plus a period required by law] for account management data, and [state your retention period here, for example up to 2 years] for marketing communications. Once these periods expire, we securely delete or anonymise your records.

Your Rights

Under the UK GDPR, you have several rights regarding your personal data. You have the right to request access to the information we hold about you. You may ask us to correct inaccurate data or request the deletion of your information. You also have the right to restrict our processing of your data, object to our processing, and the right to data portability. To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you use our site and improve functionality. You can manage or disable cookies through your browser settings, although this may affect some services provided by Payment App.

Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at dpo@paymentapp.co.uk. You also have the right to lodge a complaint with the Information Commissioner Office if you believe your data has been handled improperly.